How to bring new guests and return old guests to a restaurant?

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It is no secret that the delivery of food to the house (land, rolls, pizza, wok) is a highly competitive niche. The number of advertisers is growing inexorably, and after it - and the price per order. Therefore, in the field of delivery, it is especially important to monitor the rating of the company and the reviews on all possible platforms in order to be in the top of issuing for all relevant requests. We tell you how the branch of the network "SUSHI WOK" in Astrakhan solved this problem with the help of the Revvy service.

A "SNIA WOK"

The company "SUSHI WOK" is a team that loves their business and is engaged in the preparation of land and rolls throughout Russia. This is a federal network of land bars. The first was opened in St. Petersburg in 2011, now more than 700 points in Russia, in Astrakhan - 3 branches of the network.

Today we want to tell you how the shopify website design  work with Revvy increased competitiveness and affected the results of one of the branches on Baku Street in Astrakhan.

Tasks:

    Increase the returnability of guests
    To raise positions among competitors
    Increase the rating on the cards and get more reviews
    Contact with guests more often and receive honest feedback


Solutions:

    Innoviled service to attract reviews Revvy
    We have edin the segments and automatic mailings with a request to assess the quality of services after the transaction is completed
    We have launched WhatsApp newsletters on the current database of customers


Inclusion of Revvy



The peculiarity of this cace is non-standard development. The client did not just use the Revvy service for its intended purpose, he upgraded it using WhatsApp mailing on an active database.

We started working with the “SUSHI WOK” in November 2021. Then the indicators of the restaurant on the maps were as follows:

Yandex: 4,2 — rating, 51 reviews
2GIS: 3.3 — rating, 198 reviews
Google: 4,4 — rating, 20 reviews

Among the competitors of "SUSHI WOK" stood out for a bright design, a special concept and well-built marketing processes. But as it turned out, this was not enough for stable reviews and an active flow of customers.

How is the process of working with Revvy built?

Since "SUSHI WOK" works with food delivery with 1C (it is here that all data on the order and customers are fixed), Revvy was integrated into this system. Then the personal account of the client and WhatsApp channel is tussed, because all messages to customers will be sent to this messenger. We have set up a message template with a request to assess the quality of services and 3 platforms where guests can go and leave a review - Yandex.map, 2GIS and Google Maps.